Overview
As the number of cyberattacks rapidly increase, security systems are generating more logs and alerts, making detection and response more complex. Security teams are faced with the challenge of prioritizing an overwhelming number of alerts to discover and remediate critical threats. Moreover, evolving infrastructure models require organizations to quickly adapt and implement new security measures to maintain and operate hybrid or multi-cloud environments. Security cannot lag in this era of digital transformation—time is your most valuable asset.
Extend your team
Be more resilient with 24/7/365 premium support, managed XDR, and incident response services. Flexible support coupled with expert monitoring and threat analysis alleviate overstretched teams.
Maximize effectiveness and skills
Trend Micro Service One enables you to go further with limited in-house resources, featuring automated solution updates and upgrades, on-demand training, best practices guides and access to cybersecurity and CISO experts.
Detect and respond faster
Non-stop threat and attack monitoring across your Trend Micro solutions for email, endpoints, servers, cloud workloads, and networks, paired with Trend Micro’s global threat intelligence and threat experts, gives you proactive, early warning of threats in your environment and remediation guidance.
Go Further with Trend Micro Service One
Trend Micro Service One is designed to help you discover, consolidate, and identify critical alerts and warnings and quickly act on threats. This powerful combination of the Targeted Attack Detection for qualified high risks with predictions of the attack’s next move, premium support-case handling and resolution, and incident response team support give you outsourced cybersecurity monitoring 24/7/365. Your security team is now free to focus on driving innovation and meeting business objectives.
- Trend Micro Targeted Attack Detection
Our Targeted Attack Detection scans for early indicators of compromise (IoC) using our industry-leading threat research and the Trend Micro Smart Protection Network. While many modern detection systems wait until critical assets have been compromised, flood you with false positive alerts, or only analyze log and network data, this 24/7/365 service alerts you to high-risk threats and attacks targeted towards your organization and will specify if any indicators of the specific attack were found and which endpoints were affected. In addition, you’ll receive recommended actions based on the threat actor’s predicted next moves.
- Managed extended detection and response (Managed XDR) service
Trend Micro Service One Complete customers enjoy support from the Trend Micro™ Managed XDR service, which is backed by highly qualified cybersecurity experts around the world. They constantly monitor and analyze activity data from Trend Micro solutions in your environment. By correlating data and insights from email, endpoints, servers, cloud workloads, and network sources, our security experts detect, hunt, and contain threats. Your team will be notified of validated detections, allowing you to quickly react and respond and prevent similar attacks from occurring in the future.
- Designated Service Manager
With Trend Micro Service One Complete, your designated Service Manager is committed to providing the most optimized experience with your Trend Micro solutions. Your Service Manager answers all inquiries, enabling you to get the most out of your Trend Micro solutions and facilitates access to cybersecurity, solution, and subject matter experts.
- Priority global support
All Trend Micro Service One customers receive priority support handling from the Global Premium Support team to resolve all issues quickly with minimal business disruption. Enjoy fast-tracked claim handling with 24/7/365 email, phone, and case portal availability.
- Incident Response Team
The Trend Micro Incident Response Team is a specialized service that combines cyber crisis management, state-of-the-art threat hunting expertise, digital forensics, and sound professional advice. This specialized team is critical for enterprises managing troves of valuable data as well as those required to meet several local and global compliance requirements. Specially trained to prioritize, investigate, and fulfill compliance obligations, the Incident Response Team can help organizations avoid legal, financial, and customer-relationship issues.
One Powerful Solution
Trend Micro Service One supports your unique organizational setup while raising the baseline of your cybersecurity coverage. Seamless integration with Trend Micro solutions and experts extends your security team, providing more proactive prevention, detection, and response across your entire infrastructure.
Choose the service level that best suits your needs
Service One Complete
- Targeted Attack Detection with 24/7/365 high alerts monitoring
- Priority support case handling
- Full advanced managed detection and response
- Full cybersecurity sparring with a designated service manager
- Guaranteed access to global Incident Response team, including 40 hours
Service One Essentials
- Targeted Attack Detection with 24/7/365 high alerts monitoring
- Priority support case handling
- Complete, on-demand training catalogue
- Prioritized access to global Incident Response team (additional costs apply for engagement).
Compare
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Trend Micro Service One |
| Helping You to Prepare For, Withstand and Rapidly Recover from Threats |
Essentials |
Complete |
| EXTEND YOUR TEAM |
| 24/7/365 phone, email, and support portal case submission |
Priority handling |
Priority handling |
| White Glove Onboarding Service: start-up meeting, product/solution introduction, deployment guidance |
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| Designated Service Manager: monthly status meetings, quarterly business reviews, and accelerated defect fixes |
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| MAXIMIZE EFFECTIVENESS & SKILLS |
| Product updates and upgrades including threat intelligence updates |
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| Access to on-demand training, Knowledge Base, best practices, admin, and operational guides |
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Product Health check and advisory; upgrade assistance
(On-demand for Essentials customers) |
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| Roadmap sessions and beta program invitations |
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| Access to cybersecurity and CISO experts |
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| DETECT & RESPOND FASTER |
| Targeted Attack Detection: Proactive threat prediction with 24/7/365 monitoring of any targeted attack, response guidance, access to a threat expert, and monthly reports |
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Managed XDR: Proactive threat prediction with 24/7/365 monitoring of XDR alerts, investigation and response with proactive outreach including IoC sweeping, IoA hunting, root cause analysis, impact analysis, incident prioritization, response guidance and access to Managed XDR threat analysts
(Customer must subscribe to Trend Micro XDR solutions) |
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| Trend Micro Incident Response service: investigate and help you recover from an attack, whether the assets being attacked are protected by Trend Micro or a third-party |
Priority scheduling of paid service engagement |
Guaranteed access with one yearly IR service engagement included |
Trend Micro Service One Essentials
Receive everything from Trend Micro Service One Essentials, plus a designated Service Manager that supports your security team from deployment onward with white-glove onboarding service. Your Service Manager also facilitates access to beta programs, as well as cybersecurity, solution, and subject matter experts for insights into design and innovation proposals. Designed to support evolving business objectives and needs with monthly status meetings, quarterly business reviews, and accelerated defect fixes.
Further, with Trend Micro Service One Complete, you receive 24/7/365 monitoring of all XDR alerts output by Trend Micro Vision One. You also benefit from investigation and response with proactive outreach, including IoC sweeping, IoA hunting, root-cause analysis, impact analysis, incident prioritization, response guidance, and access to Trend Micro Managed XDR threat analysts.
Trend Micro Service One Complete
Receive everything from Trend Micro Service One Essentials, plus a designated Service Manager that supports your security team from deployment onward with white-glove onboarding service. Your Service Manager also facilitates access to beta programs, as well as cybersecurity, solution, and subject matter experts for insights into design and innovation proposals. Designed to support evolving business objectives and needs with monthly status meetings, quarterly business reviews, and accelerated defect fixes.
Further, with Trend Micro Service One Complete, you receive 24/7/365 monitoring of all XDR alerts output by Trend Micro Vision One. You also benefit from investigation and response with proactive outreach, including IoC sweeping, IoA hunting, root-cause analysis, impact analysis, incident prioritization, response guidance, and access to Trend Micro Managed XDR threat analysts.
Benefit from one year of support from the Incident Response Team to help detect and eliminate ransomware from your environment. Trend Micro Service One Complete is available for customers already utilizing Trend Micro EDR/ XDR solutions backed by data from the Smart Protection Network.
Service One Life Cycle
The life cycle is designed for 12-month periods for both tiers.
Onboarding
Service One Essentials customers are onboarded automatically when the ordering process is complete.
With Trend Micro Service One Complete, your Service Manager ensures your onboarding process is as fast and seamless as possible to limit workflow interruptions. Your Service Manager will ensure the right connection and setup with our global support team and the global Managed XDR team will establish a strong governance structure. Introduction to your Trend Micro solutions with best practices and administrative and operational guides aim to get you started quickly and securely. We will have you up and running in no time, allowing you to focus on your business goals.
Daily operations
Trend Micro Service One Essential and Complete customers have access to the Education Portal for extensive on-demand training and in-depth documentation to dive deeper into configurations, settings, solutions, or to strengthen your skills. With Trend Micro Service One Complete, your Service Manager and the extended Managed XDR team work closely with you to establish smooth daily operations. All planned and ad-hoc efforts and activities are documented and can easily be accessed and referenced for future planning to enable innovation.
Governance
Trend Micro Service One Complete is designed to be a part of your vendor management process and has predefined check points, such as a status meeting, security meeting, vendor relationship check-in, and structured reporting and service reviews.
Reports
Trend Micro Service One Complete customers receive monthly and quarterly status and update reports summarizing investigated customer threat alerts, incident cases which contain details of the threat, including affected hosts, IoCs, and recommended mitigation options—wherever possible. The Managed XDR team also provides monthly reports to summarize case activity from the preceding month. All cases and reports are published to your designated Service Manager, the Trend Micro Customer Success Portal, and are emailed to desired recipients through the standard case support system.
Service reviews
Trend Micro Service One Complete provides an opportunity for a formal service performance review at least once per quarter. This review examines service performance, significant events such as incidents, faults, as well as submitted cases, change requests, executions and recommendations provided.
