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Trend Micro Incident Response
Our trusted experts are on call whether you're experiencing a breach or looking to proactively improve your IR plans

Immediate response

When your organization is breached, every second is vital. Our Incident Response team and tools immediately begin monitoring, identifying, and containing.

Expert advice

While threat experts analyze the attack, our incident response professionals act fast to provide your team with a customized response plan. Eradicate the threat and bolster your defenses with their expert insight to prevent future attacks.

Advanced threat intelligence

Using Trend’s industry-leading security technologies and deep threat analysis, we provide a full view of each incident, from determining the point of entry to providing a complete infection timeline, with forensic analysis and recommendations to evolve your security strategy.

Supporting you step by step

We structure our Incident Response engagements along the SANS incident response model, an industry standard proven to be fast and decisive. Our team will assist you throughout the process to:

  • STOP the ongoing attack in its tracks
  • START rebuilding your production environment by localizing unaffected assets and backups
  • HARDEN your network, servers, and endpoint defenses to protect against future attacks

Why managed XDR makes business sense?

According to ESG, organizations with Trend Micro XDR:

  • Are 2.2x more likely to detect an attack
  • Save up to 79% in security costs
  • Improve response time by 70%
Trend Micro XDR Capabilities

Why Trend Micro™ Incident Response?

Complement your team with advanced threat intelligence.

Analysis - Rapid, thorough

Maintaining an in-house IR team with the skills, training, and time to manage breaches can seem impossible. The expanding digital attack surface, evolving threats, and the complexity of cloud environments only add to the challenge.

Trend’s Incident Response team correlates alerts from multiple sources to rapidly identify a breach’s point of origin. Threat researchers enhance automated root cause analysis (RCA) and package their findings along with a remediation plan for step-by-step guided response.

Investigation - In-depth

Simply sealing the point of entry won’t stop a breach. Securing your network requires mapping vulnerabilities, identifying exfiltrated data, and determining how far the original threat managed to spread throughout your network.

Our team can help by:

  • Sweeping for indicators of compromise (IoCs) to map the extent of the attack
  • Determine threat profile for effective response
  • Monitoring your environment during the recovery process

Response - Effective, guided

The Incident Response team provides full documentation of every incident in the Targeted Attack Handling Report, a comprehensive guide that demonstrates how to improve your cybersecurity posture and meet compliance obligations.

Each report includes:

  • The breach’s point of entry
  • An infection timeline
  • Observed Tactics, Techniques and Procedures (TTP) following the MITRE ATT&CK matrix
  • Forensic analysis with a full list of IoCs
  • Recommendations to prevent future attacks


  Support Offerings
What you can expect from Trend Micro Support Services Trend Micro 24x7 Support* Trend Micro Premium Support
Telephone Support 24x7 24x7
Designated contacts 3 6
Product updates and upgrades
Telephone, email and web-based support channels
Access to Customer Service Engineers
Assignment of Named Customer Service Manager -
Priority case handling -
Suspicious file analysis (via Premium Support Connection) -
Installation and upgrade support -
On-going security assessments and recommendations -
Monthly calls and annual on-site meeting -
Number of regions - 1
Suitable for global and large enterprises -

Ready to Get Started with Trend Micro XDR?

From offering expert advice to solving complex problems, we've got you covered. Get in touch with an XDR Solutions Specialist today to learn more!