Trend Micro Hosted Email Security
Stop spam. Save time. Sleep easy.
Networks
Hosted Email Security is the new name for InterScan Messaging Hosted Security.
Overview:
Email is mission critical, but spam and email-based malware volume is growing exponentially; it’s difficult to keep up. At the same time, other critical projects are pending— like Voice over IP, adding infrastructure capacity and securing your mobile workforce—but that doesn’t mean you can afford to neglect email security maintenance. Doing so will lead to a decline in your email security and spam-blocking effectiveness, which will inevitably lead to email delivery latency, mail server downtime, and even a major network outage.
Trend Micro™ Hosted Email Security is a no maintenance required solution that delivers continuously updated protection to stop spam and viruses before they reach your network.
With core technologies rated #1 for antispam and #1 for anti-malware, according to independent benchmarking, Trend Micro Hosted Email Security protects more than 30,000 companies in more than 110 countries worldwide, and includes an industry-leading money-back Service Level Agreement.
What Hosted Email Security can do for you
Stop spam: Rated #1 for antispam and anti-malware
- Includes technology rated #1 for antispam, according to independent testing by West Coast Labs2
- Includes technology rated #1 for anti-malware, according to independent testing by NSS Labs3
- Stops 99%+ of all spam and 100% of all email-based viruses—or you’re eligible for money back
Save time: No maintenance required
- No maintenance required from IT staff since updates, patches and hot fixes are implemented 24x7 by Trend Micro security experts
- Simplifies management with end-user quarantine management, flexible policy creation, and detailed spam digest reporting (see Figure 1)
- Rapid deployment with automatic account creation and a simple redirect of the MX record
Sleep easy: Cost-effective protection from an industry-leading vendor
- Delivers up to 10x return on investment (ROI) when compared to on-premise email security products alone4
- Enables unlimited scanning capacity at a predictable cost, even as email volume grows over time
- More than 30,000 companies protected daily in more than 110 countries worldwide
Hosted Email Security customers are covered by a contractually-binding Service Level
Agreement (SLA). If we don’t deliver, you’re eligible for money back.1
| Service Level Agreement Provisions | Hosted Email Security | Hosted Email Security: Inbound Filtering |
| Availability | 100% uptime | 100% uptime |
| Virus protection | Zero email-based viruses | Zero email-based viruses |
| Spam-blocking effectiveness | 99% or better | N/A |
| False positives | No more than .0003% | N/A |
| Support responsiveness | Matches incident severity | Matches incident severity |
| Email delivery latency | No more than a one minute latency | No more than a one minute latency |
Powered by the Trend Micro Smart Protection Network
The Trend Micro Smart Protection Network scans, correlates and filters more than 20 billion website URLs, email sources, and files daily to stop emerging threats in real-time and continuously improve protection against known threats.
Hosted Email Security by the numbers
- 1,000+ Trend Micro security experts provide constant 24x7 global threat surveillance
- 30,000+ companies protected daily with Trend Micro Hosted Email Security
- 50+ million nodes protected daily by Trend Micro across both hosted and on-premise environments
- 20+ billion website URLs, email sources, and files scanned, correlated, and filtered daily
- 1.2+ terabytes of data processed daily by Trend Micro datacenters around the world
Certified data privacy
We process emails without human intervention. We never store them for scanning purposes. And you can rest easy knowing that our datacenters are covered by privacy policies which meet the world’s most stringent certifications.
North America data privacy certifications:
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European data privacy certifications:
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What about spam and email retention requirements?
Trend Micro Hosted Email Security stops 99%+ of spam before it reaches your network, virtually eliminating the need to archive spam—and allowing your employees to do better things with their time.
What happens if my mail server goes down?
Trend Micro Hosted Email Security includes email spooling. If your mail server goes offline for any reason, we’ll queue all inbound email for up to five days for delivery when your mail server is back online with no email being bounced back to senders.
Figure 1: Detailed Reports Provide In-Depth System Insight
1 Money-back remedies are defined in the Trend Micro Hosted Email Security Service Level Agreement.
2 West Coast Labs, Anti-Spam Comparison Report, January 2009.
3 NSS Labs, Endpoint Security Comparative Test, September 2009.
4 “The Business Benefits of Hosted Email Security for the SMB,” IDC, October 2008; and “Why You Should Consider Using Hosted Messaging Security,”Osterman Research, February 2009.
Why Try Hosted Email Security:
Join more than 30,000 companies around the world protected daily.
Email is mission critical but you may not have the hours in the day to keep your email security product continuously updated and effective.
As a result, you may have recently experienced noticeable email delivery delays, email security product outages, or even mail server or network downtime due to spam. Meanwhile, you have critical business projects pending that require your attention like implementing voice over IP, adding mail server or broadband capacity, and securing your mobile workers. Trend Micro can help.
Here are five reasons to try Trend Micro Hosted Email Security:
| Challenges | With Trend Micro Hosted Email Security… |
|---|---|
| Require always-up-to-the-minute security | Trend Micro™ Smart Protection Network scans, correlates and filters 20+ billion email sources, websites and files daily to identify and stop emerging threats in real-time and continuously improve response to known threats |
| Don’t have time to maintain email security product | No maintenance is required since our security experts perform all updates, patches and hot fixes on a 24x7 basis |
| Have experienced mail delivery delays, mail server outages or even network outages due to spam | You have the solution rated #1 for antispam and contractually binding money-back commitments for:
|
| Have email retention requirements | Spam is stopped before it reaches the network, so no money or time will need to be spent archiving spam |
| Need to implement critical business projects | Our no-maintenance-required solution and industry-leading service level commitments allow you to reclaim time for important IT initiatives |
Add Value to Your Existing Environment
Implement Hosted Email Security to lower your costs, reduce your maintenance burden, and accelerate productivity.
Are you spending more than three hours per week maintaining your on-premise email security? If so, then supplementing your current email security product with Trend Micro Hosted Email Security might be the right answer for you.
Here are five ways we add value to your current environment:
| Challenges | With Trend Micro Hosted Email Security… |
|---|---|
| Require lower ongoing costs | No additional hardware is needed - even as email volume grows - since customers receive unlimited email scanning capacity |
| Require mission-critical service levels | Our Service Level Agreement (SLA) commits to:
|
| Spending too much time on email security maintenance | Our security experts perform all updates, patches and hot fixes 24x7, so your email security maintenance time is reduced by 50% or more, according to customer surveys |
| Need to reclaim employee productivity from spam |
|
| Have email retention requirements | Spam is stopped before it reaches the network, so no money or time is spent archiving spam |
Why Switch to Trend Micro
Rated #1 for stopping spam and #1 for blocking malware in independent benchmarking.
Experiencing email delivery delays, email security outages or even mail server or network downtime due to spam? Maybe it’s time to join more than 30,000 companies in more than 110 countries around the world in choosing Trend Micro Hosted Email Security.
Here are six good reasons to switch to Trend Micro:
| Challenges | With Trend Micro Hosted Email Security… |
|---|---|
| End users receiving too much spam and email-based malware | Our core technology is rated #1 for stopping spam and #1 for blocking malware. Our contractually binding Service Level Agreement commits to 99% or better spam blocking with .0003% or lower false positives – or money back |
| Email delivery delays | We commit to no more than one minute of email delivery latency – or money back |
| Email security product experiencing downtime | Every customer receives a contractually-binding 100% uptime commitment – or money back |
| Support issues | Every customer, regardless of size, receives 24x7 phone support on a worldwide basis |
| Email and spam volume growing faster than our ability to process in a timely manner | You get unlimited email scanning capacity licensed by user, not by mailbox or by mail volume |
| Email is lost or bounced back to sender if our mail server goes down | Email is automatically queued for up to five days if your mail server is offline, and then forwarded when back online |
How Hosted Email Security Works:
Email is mission critical. Email security should be mission critical too.
Trend Micro™ Hosted Email Security is a no–maintenance-required solution that delivers continuously updated protection to stop spam and viruses before they reach your network. Here’s how.
- We add value to your current environment
- We provide always-up-to-the-minute security
- We have the infrastructure you need
Cloud-based security is only as good as the infrastructure behind it
We stand by the availability of our robust, fully redundant, geographically distributed datacenters. If one datacenter becomes unavailable, emails are automatically and transparently re-routed to a different datacenter, with no impact on delivery. That’s why—unlike other vendors—we measure downtime in minutes, not hours.
Powered by the Trend Micro™ Smart Protection Network
Trend Micro Hosted Email Security helps you fight spam and other threats by applying multilayered email scanning technologies powered by the Trend Micro Smart Protection Network. The Smart Protection Network scans, correlates and filters more than 20 billion website URLs, email sources, and files daily to stop emerging threats in real-time and continuously improve protection against existing, known threats.
Easy deployment, flexible policies, zero maintenance
Trend Micro Hosted Email Security deploys rapidly with a simple redirect of the MX record. It simplifies management with end-user quarantine management and flexible policy creation. And you're assured up-to-the-minute security with updates implemented 24x7 by Trend Micro security experts.
Trend Micro Hosted Email Security-Inbound Filtering
Are you taking full advantage of your email security investment?
Trend Micro Hosted Email Security-Inbound Filtering is a no-maintenance-required solution that stops spam and viruses before they reach your network, helping deliver always-up-to-the-minute security. It relies on the same core technology and correlated threat data as our full-featured Hosted Email Security to identify and stop new kinds of spam and malicious URLs embedded in email in real-time. It also includes a contractually binding Service Level Agreement that commits to 100% service availability and zero email-based viruses – or you’re eligible for money back.
Best of all, you might already have it. Hosted Email Security-Inbound Filtering is bundled with Trend Micro™ Worry-Free™ Business Security Advanced. To begin enjoying the benefits, all you need to do is activate it.
Key Features
- Core technologies rated #1 for stopping spam and blocking malware in independent tests
- No maintenance required since Trend Micro security experts implement all updates
- Stops spam before it reaches your network with multiple email scanning filters
- 100% uptime commitment with remediation penalties stronger than other vendors
- End-user spam quarantine enables end users to manage their own spam folders and approved sender lists
- Default rule types simplify administration and establish best practices
Threat Protection
- Spam
- Viruses
- Spyware
- Phishing
- Inappropriate content
Protection Point
- In the cloud
Service Requirements
No additional hardware or software is required.
Trend Micro Hosted Email Encryption
Automatically encrypt email.
Don’t rely on end users to secure vital data. With policy-based encryption from Trend Micro, you can automatically enforce compliance requirements and protect confidential information. Trend Micro Hosted Email Encryption identifies particular types of content and encrypts emails when rules are triggered—all without additional hardware or software.
Hosted Email Encryption appears as a rule action in Trend Micro™ Hosted Email Security, seamlessly integrated into a single, easy-to-manage solution. To apply it, simply check the appropriate box. To request a free 30-day trial of Hosted Email Encryption you must also be using Trend Micro Hosted Email Security. Current Hosted Email Security customers should use the service console to request a free trial of Hosted Email Encryption.
Key Features
- Protects sensitive and confidential business data with advanced encryption
- Enforces regulatory compliance from sender to recipient and helps ensure privacy
- Eases administration with in-the-cloud key management
- Secures message delivery for anyone with an email address
- Simplifies use, facilitating adoption and improving productivity
Threat Protection
- Privacy
- Compliance
- Securing Intellectual Property
Protection Point
- In the cloud
Service Requirements
Must use Trend Micro Hosted Email Security. No additional hardware or software is required.
System Requirements:
As a hosted service, Trend Micro™ Hosted Email Security does not require additional hardware or software located on your premises since all scanning hardware and software is operated and maintained offsite at Trend Micro’s secure datacenters.
To access your local Hosted Email Security administration account, a personal computer with Internet access and either Microsoft™ Internet Explorer 6.0 or 7.0 , or Mozilla™ Firefox™ 2.0, and JavaScript™ and Sun™ Java™ Runtime Environment (JRE) 1.4 or higher is required.
To start using Hosted Email Security, environments must also have an existing Internet gateway or workgroup SMTP connection and access to the DNS mail exchange record required to redirect the MX mail host record. If you have hosted email, then contact your service provider for more information or configuration help in redirecting your MX record.
Service Level Agreement:
Trend Micro Hosted Email Security is a no-maintenance-required solution that delivers continuously updated protection to stop 99%+ of spam, viruses, and other malware before they reach your network. Trend Micro security experts perform all updates and patches 24x7—which means that your IT staff can focus on other critical business applications without neglecting email security.
Powered by the Trend Micro™ Smart Protection Network™—which scans more than 20 billion websites, emails, and files daily—Hosted Email Security protects over 30,000 companies worldwide with a contractually-binding Service Level Agreement (SLA). If we don’t deliver, you’re eligible for money back1, and we provide up to 3x more SLA compensation than other vendors.
100% Availablity
Unlike other vendors, we measure downtime in minutes—not hours.
| Percentage Service Availability per Calendar Month | Percentage Credit of Monthly Charge |
| <100% but > 99.99% (4.38 minutes) | 20% |
| < 99.99% but > 99.9% (43.8 minutes) | 40% |
| < 99.9% but > 99.0% | 60% |
| < 99.0% but > 98.5% | 80% |
| < 98.5% but > 98.0% | 100% |
We stand by the availability of our robust, fully redundant, geographically distributed datacenters. If one datacenter becomes unavailable, emails are automatically and transparently re-routed to a different datacenter, with no impact on delivery. If you experience anything less than 100% availability, you may be eligible for up to 100% money back.
#1 In Stopping Spam
If your end users see an increase in spam—even an increase of one-tenth of 1%—that can have a significant impact on business productivity. In independent benchmark tests, Trend Micro Hosted Email Security achieved the highest spam catch rate, beating eight popular antispam solutions.2 And we commit to block 99%+ of all spam, or you may be eligible for money back.
Zero Email-Based Virus Infections
Trend Micro’s industry-leading antivirus scanning applies to all emails, including attachments, macros, and executables. Should your system be infected by one or more email-based viruses, you may be entitled to a credit of up to 100% of the service cost for that month.
No More Than 0.0003% False Positives
False positives—legitimate emails incorrectly classified as spam—can be as problematic as spam itself. If more than three in one million valid emails are incorrectly classified as spam in a given month, you may be eligible for a credit of up to 100% of the service cost for that month.
Support Response That Matches Incident Severity
Technical support is available to all customers 24x7 via email or phone. Response time commitments vary according to the severity of the issue, ranging from two hours for critical issues to 24 hours for informational requests. If we fail to meet the target response time, you may be eligible for money back.
No More Than One Minute Email Delivery Latency
If email delivery slows down, business slows down with it. Trend Micro commits to an average email delivery latency—that is, the time it takes to scan and forward valid email—of no greater than one minute, or you may be eligible for a credit of up to 25% of the service cost for that month.
Disaster Recovery
You shouldn’t lose email just because your email server goes down. If we detect that your server is unable to receive email, we’ll queue inbound messages for up to five days at the Trend Micro datacenter, then forward it to you when your email server is back online.
Experience The Value For Yourself
Try Trend Micro Hosted Email Security for a month—for free. With automated account creation and a simple redirect of your MX record, we can route your email through the service without disrupting your current mail infrastructure. See for yourself why 30,000 customers worldwide choose a hosted email security solution backed by our industry-leading service level agreement.
Documentation:
